Reference

Terms and Conditions That Cover Your Account

These Terms and Conditions set out the rules for opening and using your okadplay account — including how payments via GCash, Maya, and InstaPay are handled, what we expect from you, and what you can expect from us.

Applies to all accountsGCash, Maya, InstaPay coveredPhilippines-eligible playersUpdated when rules changeContact us for any query
okadplay Terms and Conditions That Cover Your Account
TERMS CONTACT PATHS

Reach Us About These Terms

Live Chat Use live chat from inside your account dashboard to ask about a specific clause, a payment rule, or anything in these Terms you want clarified before acting on it.
Email Support Send a written query to our support address if you need a documented response. We reply in English and reference the exact section of our Terms relevant to your question.
Account Help Centre The Help Centre inside your account lists common Terms questions — covering GCash refund paths, Maya withdrawal holds, and account verification steps — before you need to contact us directly.
HOW WE HANDLE THIS

Account Security and Terms Compliance

Account Verification

We verify your identity before processing your first withdrawal. This protects your account balance and keeps payment rails like GCash and Maya working correctly for your profile.

Payment Record Keeping

Every GCash, Maya, and InstaPay transaction is logged against your account. You can view your full payment history from the account wallet section at any time.

Data Retention Under Terms

We retain account and transaction data for the period required under applicable rules. You may request a summary of the data held on your account by contacting support in writing.

Requesting Term Changes

If you disagree with an update to these Terms, contact us before the effective date. We will explain the change. If you cannot accept it, you may close your account and withdraw your balance.

Common Questions About Our Terms

Yes. Any deposit or withdrawal processed through GCash, Maya, or InstaPay on your account is subject to these Terms alongside the individual wallet provider's own conditions.

We send a notification to the contact details registered on your account. The updated Terms also carry a revised effective date at the top of this page so you can check what changed.

Account access depends on local law. These Terms apply to eligible players in the Philippines where local regulations permit access. We check eligibility during account registration.

Yes. Send a written request to our support email and we will provide a summary of the account and transaction data we hold. Response times depend on the complexity of the request.

Contact us before the new Terms take effect. If you cannot accept the updated version, you are entitled to close your account and withdraw any available balance through your linked e-wallet.

The English version of these Terms is the controlling version. If there is any conflict between a translation and the English text, the English text applies to your account.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.