Reference

How okadplay Handles Your Personal Information

This Privacy Policy tells you exactly what personal data we collect when you use your okadplay account, how we use it, and what rights you have over it.

Account data protectionGCash, Maya, InstaPay payment privacyYour access and correction rightsCookie and device data disclosureClear data retention periods
okadplay How okadplay Handles Your Personal Information
PRIVACY CONTACT PATHS

Reach Us About Your Data

If you want to access, correct, or delete data we hold about you, you can reach our team through any of the channels below. For account-specific data requests — such as a full export of your transaction history or a request to close your account — live chat is the quickest path. Include your registered mobile number so we can verify your identity before actioning the request.

Live Chat Available directly inside your okadplay account dashboard. Raise a data access or correction request and a support agent will respond to verify and action it.
Email Support Send your written data request or privacy question to our support email address shown in the Help section of your account. Include your registered mobile number for faster verification.
Account Help Page The Help section inside your account lists current contact hours and links directly to the data request form, so you can submit without leaving the platform.
DATA HANDLING PRACTICES

How We Protect and Manage Your Data

We apply security measures at every layer of your account — from login through to payment confirmation. Data tied to GCash, Maya, and InstaPay transactions is encrypted in transit and stored in access-controlled environments. We keep your account data only as long as our obligations require, then delete or anonymise it on schedule.

Encrypted Payments

All payment data — GCash, Maya, and InstaPay references — travels over encrypted connections. We do not store full wallet credentials on our servers after a transaction completes.

Account Security

Login to your okadplay account uses mobile OTP verification. If we detect a session from an unfamiliar device or location, we flag it and may prompt re-verification before allowing access.

Data Retention

We keep transactional records for the period required by applicable regulations. Once that period ends, personal data is deleted or anonymised — we do not hold it indefinitely.

Cookie Controls

We use cookies to maintain your session, remember your language and payment preferences, and measure page performance. You can manage non-essential cookies through your browser settings at any time.

Common Questions About Your Privacy Rights

Real questions about how your data is handled — answered straight, without the legal run-around. If your question is not covered here, contact us through live chat inside your account.

We collect your name, email address, mobile number, and the payment account you link — such as your GCash or Maya number. We also log your device type and IP address at the time of registration for security purposes.

Only the transaction reference and wallet type are retained for recordkeeping. Full wallet credentials are not stored on our servers once a deposit or cash-out has been processed and confirmed.

Yes. Submit a data access request through live chat or the email address in your account Help section. We will verify your identity using your registered mobile number, then provide your data within a reasonable period.

Contact support through live chat and request account closure. Once confirmed, we will delete or anonymise your personal data after the minimum retention period required by applicable regulations has passed.

We share data only with payment processors — GCash, Maya, InstaPay — to complete transactions, and with service providers who operate under confidentiality obligations. We do not sell your data to advertisers or marketing companies.

We use cookies to keep your session active, remember your payment preferences, and measure how pages perform. Non-essential cookies can be disabled in your browser settings without affecting your core account access.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.